Thrive on Five

Terms & Conditions

Last updated: 12 October 2026

Welcome to THRIVE ON FIVE.

These Terms and Conditions govern your use of our website, the purchase of our products, and participation in our subscription services.

We’ve kept things clear. Please read these Terms before placing an order.

1. ABOUT US

THRIVE ON FIVE is a trading brand operated by THRIVE ON FIVE LLC, a limited liability company registered in the State of Wyoming, USA.

Registered address:

30 N Gould St Ste N
Sheridan, WY 82801
United States

Website: https://thriveonfive.co
Email: hello@thriveonfive.co

Throughout these Terms, “THRIVE ON FIVE”, “we”, “us”, and “our” refer to THRIVE ON FIVE LLC.

By using our website or placing an order, you agree to comply with these Terms. Nothing in these Terms affects your rights under applicable consumer protection laws.

2. USE OF OUR WEBSITE

Our website and online purchasing services are intended for people aged 18 and over.

By purchasing our products or registering an account, you confirm that you are at least 18 years old and legally capable of entering into a contract.

You agree to use the website only for lawful purposes.

You must not:

Interfere with the operation, functionality, or security of our website.
Attempt to access customer information or restricted systems without authorisation.
Use the website for fraudulent or unlawful activities.
Copy, reproduce, or commercially exploit our website content without permission.

We reserve the right to restrict access where reasonably necessary to protect our website, customers, and business.

3. OUR PRODUCTS

THRIVE ON FIVE sells electrolyte hydration products designed to support everyday hydration routines and active lifestyles.

We aim to ensure that all product descriptions, ingredients, nutritional information, pricing, and images are accurate and up to date.

Minor differences in product packaging or presentation may occur.

Always read the product label and follow the supplied preparation and usage instructions.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website is for general information and is not a substitute for medical advice.

If you have a medical condition, take medication, have dietary restrictions, or are uncertain whether a product is suitable for you, consult an appropriate healthcare professional before use.

Nothing in this section limits our responsibility for product safety, accurate descriptions, or compliance with applicable consumer law.

4. ORDERS AND PAYMENT

By placing an order, you agree to provide accurate and complete contact, billing, and delivery information.

All orders are subject to product availability and payment authorisation.

Payments are processed through Stripe, our third-party payment provider.

After placing an order, you will receive an order acknowledgement by email. A contract for the purchase is formed when we confirm acceptance of your order, normally through our dispatch confirmation.

We may decline or cancel an order for legitimate reasons, including:

Product unavailability.
Suspected fraud or unauthorised transactions.
Material pricing or product information errors.
Delivery restrictions or circumstances preventing lawful fulfilment.

If payment has already been collected for an order we cancel, we will issue an appropriate refund.

5. PRICING

Our standard Hydration Mix box contains 30 sticks.

Standard purchase: £34.00 per box.

Prices are displayed in British pounds sterling (GBP) unless another currency is expressly shown at checkout.

The total payable amount, including any applicable delivery charges, is presented before you complete your purchase.

THRIVE ON FIVE covers applicable import duties and import taxes for orders delivered to the supported destinations listed in these Terms.

We may change product prices and promotional offers from time to time. These changes will not affect orders already accepted.

Any discount, introductory offer, or promotional campaign is subject to the conditions stated when the offer is made.

6. THE PROTOCOL — SUBSCRIPTIONS

The Protocol is THRIVE ON FIVE’s recurring hydration subscription.

By joining The Protocol, you authorise us and our payment provider to process recurring payments according to your selected subscription.

6.1 Subscription pricing

The Protocol follows the pricing below:

First box: £23.80
Every subsequent box: £28.90

Each box contains 30 sticks of THRIVE ON FIVE Hydration Mix.

The introductory price applies to the first box of an eligible new subscription.

The renewal price applies to subsequent boxes unless a different price has been clearly agreed or lawfully introduced with any required notice.

6.2 Subscription frequency

You may select one of the following delivery frequencies:

Every 2 weeks.
Every month.
Every 2 months.

Your selected interval determines when recurring orders and payments are scheduled.

6.3 Automatic payments

The Protocol renews automatically at your selected interval until cancelled.

By subscribing, you authorise Stripe to charge your selected payment method for future recurring orders.

Your subscription checkout will identify the amount payable immediately, the recurring amount, and the applicable billing frequency before you confirm the subscription.

6.4 Managing your subscription

You can request to skip a scheduled delivery or cancel your subscription.

You may manage available subscription settings through your customer account or contact us directly at hello@thriveonfive.co.

6.5 Cancellation

You may cancel The Protocol at any time before your next renewal payment has been processed.

There is no subscription cancellation fee and no minimum number of renewal orders.

Once cancellation has taken effect, no further renewal payments will be charged.

If a renewal has already been processed, cancellation stops future renewals but does not automatically cancel the processed order.

Any statutory cancellation, refund, or other consumer rights applicable to that order remain unaffected.

6.6 Subscription changes

We may occasionally need to change subscription prices, products, or service arrangements.

We will provide any notice required by law before material changes take effect and explain your options, including cancellation.

We will not apply an unexpected price increase to a renewal where doing so would conflict with applicable law or your contractual rights.

7. SHIPPING AND DELIVERY

THRIVE ON FIVE fulfils orders through logistics partners based in Guangzhou, China.

We currently offer delivery to the following markets, subject to destination and checkout availability:

United Kingdom
United States
Australia
European Union countries
Indonesia

Shipping methods, charges, and estimated delivery times are displayed at checkout or in our Shipping Policy.

Delivery estimates may vary depending on the destination, customs processing, carrier operations, and other factors.

We are responsible for delivery in accordance with applicable consumer law, including responsibility for goods lost or damaged before the risk legally passes to the customer.

If we cannot deliver within the agreed period or the period required by law, you may have cancellation or refund rights.

Customs duties and import taxes

THRIVE ON FIVE covers applicable import duties and import taxes for supported orders.

Customers should not be required to pay additional import duties or import taxes to receive a covered order.

If a delivery provider unexpectedly requests such a payment, contact us before paying so we can investigate and arrange a resolution.

This commitment does not include charges caused by a customer’s incorrect delivery information, refusal to accept delivery, or other circumstances for which the customer is legally responsible, where such charges were properly disclosed and are lawfully recoverable.

8. RETURNS AND REFUNDS

We offer a 30-day returns policy, subject to the conditions below and your statutory rights.

8.1 Standard returns

You may request a return within 30 days of receiving your order.

For a discretionary change-of-mind return, the product must be unused, unopened, and in its original sealed packaging, unless we agree otherwise.

To begin a return, contact:

hello@thriveonfive.co

Include your order number and the reason for the request.

We will provide return instructions and confirm any applicable return-shipping arrangements.

8.2 Opened products

Because our products are consumable, an opened or unsealed product may not qualify for a discretionary change-of-mind return.

Where the legal conditions for the health or hygiene exception apply, statutory cancellation rights may also be excluded for goods unsealed after delivery.

This does not affect your rights if a product is faulty, damaged, unsafe, or not as described.

8.3 Damaged, faulty, or incorrect orders

If you receive a product that is damaged, faulty, not as described, or incorrect, contact us.

We will assess the issue and provide the remedy required by applicable consumer law, which may include a refund, replacement, or another appropriate remedy.

Where a return is required because of our error or a product fault, we will cover reasonable return costs as required by law.

8.4 Statutory cancellation rights

Eligible UK online purchases generally carry a 14-day cancellation period after delivery, subject to applicable legal exceptions.

Where this right applies, customers may cancel without giving a reason and must return the goods within the applicable statutory timeframe after notifying us.

Refunds, including any standard outbound delivery charge that must be refunded by law, will be processed within the legally required period.

Our voluntary 30-day policy provides additional flexibility and does not replace or reduce statutory rights.

For full information, please refer to our Refund & Returns Policy.

9. CUSTOMER ACCOUNTS

You may create an account through our WooCommerce website to manage purchases, view order history, and access subscription features.

You agree to provide accurate information and keep your account credentials secure.

If you suspect unauthorised use of your account, please notify us.

We may temporarily restrict access where reasonably necessary to protect customers or investigate suspected fraud or misuse.

10. INTELLECTUAL PROPERTY

The THRIVE ON FIVE name, logos, product designs, photography, copy, website content, and other original materials belong to THRIVE ON FIVE LLC or their respective owners.

These materials are protected by applicable intellectual property laws.

You may use our website for personal, lawful purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit our materials without prior written permission, except where permitted by law.

All rights are reserved.

11. EMAIL COMMUNICATIONS

When you subscribe to The Five, you agree to receive our marketing emails in accordance with the choices you make when signing up.

These may include product announcements, brand updates, editorial content, and promotional offers.

You can unsubscribe at any time using the unsubscribe link provided in our emails or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential order, payment, delivery, or subscription communications.

We do not operate a promotional SMS subscription service under these Terms.

For more information, please see our Privacy Policy.

12. LIMITATION OF LIABILITY

We take reasonable care in providing our products and operating our website.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, defective products where liability cannot lawfully be restricted, or any other liability that cannot legally be excluded.

Nothing in these Terms limits your statutory consumer rights.

We are responsible for losses caused by our breach of contract where those losses were reasonably foreseeable.

We are not responsible for losses that are not reasonably foreseeable or are caused by circumstances for which we are not legally responsible.

Where you purchase products as a consumer, we do not generally accept liability for losses arising solely from business activities, such as loss of profit or business interruption, except where applicable law requires otherwise.

13. THIRD-PARTY SERVICES

Our website is built using WordPress and WooCommerce and hosted by Hostinger.

Payments are processed using Stripe.

We may also use independent fulfilment, shipping, and email service providers to operate our business.

These providers may have separate terms and privacy policies governing their independent services.

Our use of third-party providers does not remove our contractual or legal obligations to customers.

14. PRIVACY

We respect the privacy of our customers and website visitors.

Personal information is collected, processed, and shared in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy explains what information we collect, why we use it, and the rights available to you.

15. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you live outside England and Wales, you may also benefit from mandatory consumer protections available under the laws of your country of residence.

Nothing in these Terms prevents you from exercising consumer rights or bringing proceedings in a court where applicable law gives you that right.

16. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our products, website, subscriptions, business operations, or legal requirements.

The latest version will be published on this page with its updated date.

Changes will not automatically alter the terms of an already accepted order.

Where a change affects an ongoing subscription, we will provide notice and obtain any agreement required by law.

17. CONTACT US

If you have questions about these Terms, your order, or The Protocol, contact:

THRIVE ON FIVE
Operated by THRIVE ON FIVE LLC