Thrive on Five

Privacy policy

Last updated: 12 October 2026

At THRIVE ON FIVE, we believe in keeping things simple. That includes how we handle your information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have when interacting with our website, products, and services.

We respect your privacy. We only use your information for the purposes described in this policy or where otherwise permitted by law.

1. WHO WE ARE

THRIVE ON FIVE is a trading brand operated by THRIVE ON FIVE LLC, a limited liability company registered in the State of Wyoming, USA.

Registered address:

30 N Gould St Ste N
Sheridan, WY 82801
United States

THRIVE ON FIVE LLC is the data controller responsible for personal information collected through the THRIVE ON FIVE website.

For privacy-related questions or requests, contact us at:

hello@thriveonfive.co

2. INFORMATION WE COLLECT

We collect information when you browse our website, purchase a product, create an account, subscribe to our services, contact us, or join our email community.

Information you provide

This may include:

Personal details: Your name, email address, billing address, delivery address, and phone number where provided.
Order information: Products purchased, order dates, quantities, transaction details, delivery information, and purchase history.
Account information: Your username, account details, and securely stored login credentials.
Subscription information: Your selected plan, renewal schedule, subscription status, payment references, and subscription history.
Email subscriptions: Your email address and communication preferences when you join The Five.
Customer communications: Any information you choose to share when contacting us about an order, product, or other enquiry.

Information collected automatically

When you visit our website, our hosting and website systems may collect technical information, including your IP address, browser type, device information, referring pages, access times, and information needed to maintain website functionality and security.

We may also use cookies and similar technologies as explained below.

3. HOW WE USE YOUR INFORMATION

We use your personal information to operate THRIVE ON FIVE and provide the services you request.

This includes:

Processing payments, confirming purchases, and delivering orders.
Creating and managing customer accounts.
Managing recurring subscriptions through The Protocol.
Sending order confirmations, delivery updates, renewal information, and essential service communications.
Responding to enquiries, handling returns, and providing customer support.
Sending The Five emails when you have subscribed.
Maintaining website functionality, identifying technical issues, and protecting against fraud or unauthorised activity.
Maintaining records and meeting applicable tax, accounting, and legal obligations.

Under applicable data protection law, we rely on different legal bases depending on the purpose.

Contract: When processing information is necessary to fulfil an order, provide a subscription, or manage your account.

Consent: When you voluntarily subscribe to marketing emails or when consent is required for optional cookies or similar technologies.

Legitimate interests: When reasonably necessary for customer support, website administration, security, fraud prevention, and managing our business, provided those interests are not overridden by your rights.

Legal obligation: When we must retain or process information to comply with applicable law.

We do not use your information for purposes incompatible with those described here unless permitted by law.

4. PAYMENTS AND THE PROTOCOL

Payments made through our website are processed using Stripe, our third-party payment provider.

Stripe receives the payment and transaction information necessary to process payments, help prevent fraud, and support payment-related services.

THRIVE ON FIVE does not store your full payment-card number or card security code in its WooCommerce database.

If you subscribe to The Protocol, we process the information necessary to manage your recurring deliveries and payments.

This may include your subscription plan, billing schedule, delivery details, payment status, and transaction history.

Recurring payments are handled through our WooCommerce-based subscription system and connected payment services. Payment credentials may be stored securely by the payment provider to support authorised renewals.

You can manage your subscription in accordance with the terms presented when you subscribe.

Cancelling your subscription does not automatically remove records that we are legally required or otherwise permitted to retain.

5. EMAIL COMMUNICATIONS — THE FIVE

The Five is our email community.

When you sign up, we collect your email address to send you brand updates, product announcements, editorial content, and other communications related to THRIVE ON FIVE.

We send these marketing communications on the basis of your consent, unless another lawful basis applies.

You can unsubscribe at any time through the link included in our marketing emails or by contacting us directly.

Unsubscribing from marketing will not stop essential communications related to orders, payments, or active subscriptions.

We may retain a limited record of your opt-out preference to ensure we respect your choice.

6. HOW WE SHARE YOUR INFORMATION

We share personal information with service providers only where needed to operate our business, provide services, or meet legal requirements.

These may include:

Website and hosting services

Our website operates using WordPress and WooCommerce and is hosted through Hostinger. These systems support our online store, customer accounts, order management, and website operations.

Payment processing

Stripe processes payments and related information necessary for transactions and recurring billing.

Fulfilment and delivery

We share the information necessary to prepare and deliver your order with fulfilment providers, shipping companies, and delivery partners.

This may include your name, delivery address, telephone number, and relevant order details.

Email services

Our email service provider processes information required to manage The Five and deliver subscribed communications.

Professional and legal services

Where necessary, we may share relevant information with accountants, professional advisers, regulators, or other parties where required or permitted by law.

We do not sell personal information.

Where third parties process personal information on our behalf, we seek to use appropriate contractual and organisational protections.

Some providers may also process information for their own lawful purposes, as explained in their respective privacy notices.

7. INTERNATIONAL DATA TRANSFERS

THRIVE ON FIVE operates internationally.

Our business is registered in the United States (Wyoming), and customer orders are fulfilled from Guangzhou, China.

To prepare and ship your order, relevant customer information is shared with our fulfilment and delivery partners in China.

This may include your name, delivery address, telephone number, and information necessary to identify and fulfil your order.

Our technology and service providers may also process personal information in countries outside the United Kingdom or European Economic Area.

Where international transfers are subject to data protection restrictions, we must ensure they are covered by a lawful transfer mechanism, such as an applicable adequacy decision, appropriate contractual safeguards, or a permitted exception.

You can contact us to request further information about the safeguards applicable to your personal information.

8. COOKIES AND WEBSITE TECHNOLOGIES

Our website uses cookies and similar technologies to support essential functionality.

These technologies may be used to:

Keep products in your shopping cart.
Maintain your account session when you log in.
Support checkout and payment processing.
Remember necessary website preferences.
Help maintain website functionality and security.

Some cookies are necessary for the website to operate and do not require consent under applicable cookie rules.

Non-essential cookies and similar technologies, where used, will be subject to applicable consent requirements.

Our use of cookies may change as website features and third-party services are added or updated.

9. DATA SECURITY

We take the protection of personal information seriously.

We use appropriate technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

We also work with third-party providers responsible for protecting information processed through their own systems.

No online service or method of electronic storage can guarantee absolute security.

If you believe your account or personal information has been compromised, please contact us.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary for the purposes for which it was collected, or where a longer period is required or permitted by law.

Order and transaction records

Retained for the period necessary to meet tax, accounting, contractual, and legal obligations.

Customer accounts

Retained while an account remains active and thereafter for any period necessary to meet legitimate business or legal requirements.

Subscription records

Retained as necessary to administer subscriptions, manage payment and service records, resolve disputes, and comply with legal obligations.

Marketing subscriptions

Your information is retained for marketing until you unsubscribe or we otherwise no longer need it, subject to keeping limited suppression records.

Customer enquiries

Retained for as long as reasonably necessary to resolve the enquiry and maintain appropriate records.

Technical and security records

Retained according to the operational and security needs of the website and applicable retention settings.

When personal information is no longer required, we will delete, anonymise, or otherwise securely dispose of it as appropriate.

11. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of personal information where applicable.
Request restrictions on certain processing activities.
Object to processing based on legitimate interests or for direct marketing.
Request a portable copy of certain information.
Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact:

hello@thriveonfive.co

We may need to verify your identity before responding to certain requests.

We will respond within the time limits required by applicable law.

If you are in the United Kingdom, you may also raise a concern with the Information Commissioner’s Office (ICO):

https://ico.org.uk

If you are in the European Economic Area, you may contact your relevant data protection supervisory authority.

12. CHILDREN’S PRIVACY

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children without an appropriate legal basis or any required parental authorisation.

If you believe a child has provided us with personal information in circumstances where this should not have occurred, please contact us so we can review the matter.

13. THIRD-PARTY WEBSITES

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy as our business, website, services, or legal obligations change.

Any revised version will be published on this page, with the updated date shown at the top.

Where the law requires it, we will provide additional notice or request consent before making relevant changes to how personal information is processed.

15. CONTACT US

For questions about this policy, your personal information, or your privacy rights, contact:

THRIVE ON FIVE
Operated by THRIVE ON FIVE LLC